Frequently Asked Questions
Do you accept returns?
Yes- Two weeks to exchange for a product of similar value. No refunds.
Do you provide discounts to designers?
Yes. Designers with a resale certificate receive 20% off retail. Minimum of 3 in a series.
Can I request a commission?
Yes! Please contact me at provenance@sympatico.ca for information on pricing and lead times
Or you can call me, Tash, at 647-234-7810
What is your Shipping Policy?
All of our art prints ship the cheapest route, using USPS, UPS, Canada Post, Fed Ex. Shipping dates range from 7-14 business days, depending on distance. Customers will receive tracking number via email as soon as their order has shipped. We fully insure all shipments for total replacement value of art prints. All shipments are trackable and we will email you a tracking number upon shipping of your art. Art prints are manufactured and shipped from Canada.
Will ship around the world.
Packaging
We have devised a great solution to protect your art, yet not make it so heavy that it costs an arm and leg to ship it. Our professional packaging team custom builds a box out of 3 Ply cardboard and protects the art with styrofoam wrapping, bubble wrap and protected corners. This gives you a proven well-protected, lightweight art shipping solution to guarantee you damage free delivery.
Pricing
All prices do not include taxes, shipping and duties. I will quote the total cost with shipping and taxes prior to purchase.